Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

These Terms and Conditions also apply to customers procuring Services in the course of business.

4.1 Ownership of Content
All educational materials, course content, and other materials on this website are owned by Emerald Welcome Centre unless otherwise stated. This includes:
- Course videos and lessons
- Study guides and downloadable resources
- Text, graphics, and images
- Logos and branding materials
- Software and platform code
- Page layouts and design elements
- Audio and video content
Exception: Content uploaded by users (such as profile information or course submissions) remains the property of those users.
All content is protected by Irish and international intellectual property laws, including copyright, trademark, and other applicable laws. By using this website, you acknowledge and agree to respect these protections.
4.2 Restrictions on Use
You may not copy, reproduce, distribute, share, sell, or reuse any materials from this website without our express written permission, except as specifically allowed in Clause 6 (Acceptable Use of Content).
This means you cannot:
- Download and share course materials with others
- Copy our content to other websites or platforms
- Reproduce our educational materials for commercial purposes
- Distribute our resources outside of your personal learning use
Authorized Use: You may use course materials you have purchased for your own personal learning and reference purposes only.

5.1 Ownership of Third-Party Content
Some materials on this website may belong to other organisations or creators, not the Emerald Welcome Centre. This includes:
- Government forms and official documents (from IPO, IPAT, Department of Justice)
- Legal case citations and court decisions
- Country of origin information from external sources
- Referenced legislation and regulations
- Third-party logos or trademarks
- Guest expert contributions (if applicable)
- Embedded content from other platforms
All intellectual property rights (including copyright and trademarks) for these third-party materials remain with their original owners, such as the Irish Government, legal publishers, or other content creators.
5.2 Restrictions on Third-Party Content
You may not copy, reproduce, distribute, or reuse third-party materials featured on our platform unless:
- The material is clearly marked as freely available for public use
- You obtain written permission from the original owner
- The website explicitly states you may use it
- Your use falls under fair dealing or educational exceptions in copyright law
Examples:
✗ You cannot copy government forms from our platform and distribute them commercially
✗ You cannot reproduce referenced case law and publish it elsewhere
✓ You may download government forms for your own immigration case use
✓ You may reference legal cases in your own appeals as needed
When in Doubt: If you're unsure whether you can use certain materials, contact the original owner for permission, or contact us for guidance.

6. PERMITTED USE OF CONTENT (FAIR DEALING)
6.1 Educational and Personal Use Exceptions
You may use limited portions of our content without written permission where your use qualifies as "fair dealing" under Irish copyright law, specifically the Copyright and Related Rights Act 2000 (as amended) and applicable EU copyright directives.
Permitted Fair Dealing Uses:
Research and Private Study:
- Making personal notes from course materials for your own learning
- Quoting brief excerpts for your own study purposes
- Creating summaries for personal reference
Criticism, Review, and News Reporting:
- Quoting brief passages with proper attribution
- Using limited excerpts for educational commentary
- Including screenshots or quotes in reviews (with credit)
Legal Proceedings and Professional Advice:
- Sharing relevant materials with your solicitor for your immigration case
- Providing excerpts to legal representatives for case preparation
- Including materials in official legal submissions with proper attribution
Incidental Inclusion:
- Accidental inclusion of our content in background of photos/videos
- Brief references in broader educational contexts
6.2 Requirements for Fair Dealing
For your use to qualify as fair dealing, you must:
✓ Use only small portions, not entire lessons or modules
✓ Provide proper attribution to Emerald Welcome Centre
✓ Not use content for commercial purposes
✓ Not distribute systematically or to large audiences
✓ Not undermine our ability to operate our educational platform
6.3 What Does NOT Qualify
These uses are NOT fair dealing and require written permission:
✗ Copying entire courses or modules
✗ Sharing full lessons with non-enrolled students
✗ Using our content to create competing educational materials
✗ Commercial use or resale of our materials
✗ Systematic copying or archiving of our platform
✗ Removing our branding or copyright notices
6.4 When in Doubt
If you're unsure whether your intended use qualifies as fair dealing, please contact us at [your email] before proceeding. We're happy to provide guidance or grant permission for appropriate uses.

7.1 Third-Party Website Links
Our platform may contain links to external websites, including:
- Government websites (IPO, IPAT, Department of Justice, INIS)
- Legal resources and case law databases
- Country of origin information sources
- Support organisations and charities
- Reference materials and research sources
Unless explicitly stated otherwise, these external websites are not owned, operated, or controlled by Emerald Welcome Centre.
7.2 No Endorsement or Responsibility
Important Disclaimers:
We Do Not Control External Sites:
- We are not responsible for the content on external websites
- We cannot guarantee the accuracy of information on linked sites
- External websites have their own terms and conditions
- External websites have their own privacy policies
We Do Not Endorse:
- Linking to a website does not mean we endorse it
- We do not guarantee the quality or reliability of external sites
- We are not affiliated with linked websites unless explicitly stated
- References are provided for educational purposes only
No Liability:
Emerald Welcome Centre accepts no liability for:
- Loss or damage resulting from the use of external websites
- Inaccurate or outdated information on linked sites
- Actions of external website operators
- Technical issues with external websites
- Changes to external website content or availability
7.3 Your Responsibility
When you click on external links:
- You leave our platform, and our terms no longer apply
- You are subject to the external site's terms and privacy policy
- You should review that site's policies before providing personal information
- You use external websites at your own risk
7.4 Reporting Broken or Inappropriate Links
If you find a broken link or a link to inappropriate content, please contact us at [your email] so we can review and update our resources.

8.1 Permission to Link to Our Homepage
Other websites, organisations, and individuals may link to our homepage (www.emeraldwelcomecentre.ie and/or emeraldwelcomecentre.learnworlds.com URL) without requesting prior permission, provided that:
- The link does not misrepresent our organisation or services
- The link does not suggest endorsement or affiliation without our consent
- The linking website does not contain illegal, offensive, or inappropriate content
- The link is not used in a misleading or deceptive manner
8.2 Deep Linking Requires Permission
"Deep linking" means linking directly to specific pages within our website (such as individual course pages, lesson pages, or internal resources) rather than to our homepage.
Deep linking requires our express written permission.
To request permission for deep linking, please contact us:
- Email: [your contact email]
- Phone: [your contact number]
- Subject Line: "Deep Linking Permission Request"
Please include in your request:
- Which specific page(s) you wish to link to
- The website or platform where the link will appear
- The purpose and context of the link
- Your organisation or affiliation (if applicable)
We typically respond to linking requests within 5-7 business days.
8.3 Prohibited Linking Practices
You may NOT:
- Frame our website content within another website
- Use our branding or logos without written permission
- Create misleading links that misrepresent our services
- Link in ways that suggest false affiliation or endorsement
- Use our content or links for commercial purposes without authorisation
- Deep link to bypass our terms and conditions or payment systems
8.4 Right to Withdraw Permission
We reserve the right to:
- Withdraw linking permission at any time
- Request removal of links from inappropriate websites
- Take action against unauthorised deep linking
- Block access from websites that violate our linking policy

9.1 User Conduct Requirements
When using our learning platform, communication systems, or any features of this website, you must follow the rules set out below.
These rules apply to:
- Using your student account
- Accessing course materials
- Using messaging or communication features
- Posting in discussion forums (if available)
- Interacting with other students or staff
- Submitting assignments or quiz responses
- Any other use of our platform
Consequences of Violation:
Failure to comply with these rules may result in:
- Warning notification
- Temporary suspension of your account
- Permanent closure of your account
- Removal of access to purchased courses
- Legal action in serious cases
We take these rules seriously to protect all students and maintain a safe, respectful learning environment.
The specific rules you must follow are detailed in the sections below.

9.2 Prohibited Conduct and Communications
When using our platform, you must not engage in the following behaviors:
9.2.1 Offensive Language
You must not use obscene, vulgar, profane, or offensive language in any communication on our platform, including messages, forum posts, submissions, or profile information.
9.2.2 Harmful or Objectionable Content
You must not submit, post, or share content that is:
- Unlawful or illegal under Irish or international law
- Abusive, threatening, or harassing toward any person
- Defamatory or damaging to someone's reputation
- Discriminatory based on race, ethnicity, nationality, religion, gender, age, sexual orientation, disability, or immigration status
- Hateful, bigoted, or intended to demean or degrade others
- Otherwise objectionable or harmful to individuals or communities
9.2.3 Violence and Extremism
You must not submit or share content that:
- Promotes, incites, or glorifies violence
- Encourages harm to yourself or others
- Contains extremist or terrorist-related material
- Threatens physical harm or safety
9.2.4 Language and Communication
Our platform primarily operates in English. While we understand many students are non-native English speakers:
- Course materials and support are provided in English
- We do our best to accommodate language barriers
- You may use translation tools to help you communicate
- We cannot guarantee responses to enquiries in languages other than English
- If language is a barrier, please let us know and we'll try to assist
Note: We recognize English proficiency varies among our students and will not penalize you for language difficulties. However, for effective learning and support, basic English comprehension is necessary.
9.2.5 User Identification
When creating your account and profile:
- You must provide accurate personal information
- You must not use false identities or misleading information
- Your username must not violate these terms or applicable laws
- You must not use names that are offensive, misleading, or impersonate others
9.2.6 Impersonation Prohibited
You must not:
- Impersonate any other person, student, or organization
- Falsely claim to be an employee, representative, or affiliate of Emerald Welcome Centre
- Pretend to represent any government agency, legal organization, or support service
- Misrepresent your identity, credentials, or authority in any way
9.2.7 Spam and Mass Communications
You must not use our communication systems (messaging, email, forums) for:
- Unsolicited mass communications ("spam")
- Junk mail or bulk messaging
- Commercial advertisements or solicitations
- Repetitive or automated messaging
- Chain messages or pyramid schemes
- Any unauthorised mass distribution of content
Important: Our platform is for education and legitimate student-to-student or student-to-staff communication only.

10.1 Creating Your Account
To enrol in courses and access our learning platform, you must create a student account. Your account will contain:
- Personal information (name, email, contact details)
- Payment information (only when purchasing courses)
When You Create an Account, You Confirm That:
10.1.1 Accurate Information
All information you provide is accurate, truthful, and complete. This includes:
- Your name and contact details
- Email address
- Payment information (when purchasing)
- Any other information requested during registration
10.1.2 Authorization for Payment Information
If providing payment details (credit/debit card, bank account):
- You have permission to use this payment method
- You are the authorized cardholder or account holder
- You have authority to make purchases with this payment method
10.1.3 Keeping Information Current
You agree to:
- Update your information if it changes
- Keep your contact details current
- Notify us of any changes to payment methods
- Ensure we can always reach you at the email address provided
Important: By creating an account, you legally confirm that all the above statements are true.
10.2 Account Security and Confidentiality
Protecting Your Account:
You are responsible for keeping your account secure. We strongly recommend:
DO:
✓ Keep your username and password confidential
✓ Use a strong, unique password
✓ Log out after each session on shared computers
✓ Clear browser history on shared devices
✓ Change your password if you suspect it's been compromised
DON'T:
✗ Share your login details with friends or family
✗ Write down your password where others can see it
✗ Save your password on public or shared computers
✗ Allow others to access your account
✗ Use the same password as other websites
Our Liability:
Emerald Welcome Centre is not liable for any losses, damages, or unauthorized charges resulting from:
- You sharing your account details with others
- Your failure to keep login credentials secure
- Unauthorized access due to your actions or negligence
Your account security is your responsibility.
10.3 Unauthorized Access or Suspected Compromise
If You Suspect Unauthorized Access:
If you believe someone has accessed your account without your permission, or if your account details have been stolen or compromised:
IMMEDIATE ACTIONS:
Step 1: Contact Us Immediately
Email: [security email]
Phone: [contact number]
Subject: "URGENT - Account Compromised"
Step 2: We Will:
- Temporarily suspend your account to prevent further unauthorized access
- Cancel any pending unauthorized course enrollments
- Investigate the unauthorized activity
- Help you secure your account
Step 3: Provide Information
Tell us:
- When you discovered the unauthorized access
- What unauthorized activity you've noticed
- Any suspicious emails or messages you received
- How you believe your details were compromised
Billing for Unauthorized Enrollments:
Course Access Already Granted:
If unauthorized course enrollment has already been processed and course access has been provided before you notify us:
- You may be charged for the period from course access until you reported the issue
- Minimum charge may be for one billing cycle (if applicable to subscription courses)
- We'll work with you to resolve billing disputes in good faith
Prevention is Best:
Contact us immediately upon suspicion - the sooner we know, the more we can help prevent unauthorized charges.
10.4 Username Requirements
When choosing your username, you must follow the rules in Section 9 (Acceptable Use Policy), including:
- No offensive or inappropriate usernames
- No impersonation of others
- No misleading or false identities
- No usernames that violate our terms or applicable laws
Failure to comply may result in:
- Request to change your username
- Temporary suspension of your account
- Permanent deletion of your account (for serious violations)
We reserve the right to require you to change inappropriate usernames at any time.

11. ACCOUNT TERMINATION AND CLOSURE
11.1 How Accounts May Be Terminated
Either you or Emerald Welcome Centre may terminate your account at any time.
If We Terminate Your Account:
- We will notify you by email at the address registered to your account
- We will provide an explanation for the termination
- However, we reserve the right to terminate accounts without providing reasons in certain circumstances (e.g., legal requirements, serious violations)
If You Terminate Your Account:
- You may close your account at any time by contacting [support email]
- You should review cancellation and refund policies below before terminating
11.2 Effect of Account Termination
When your account is terminated (by either party):
Current Orders and Enrollments:
- Any pending course enrollments will be cancelled
- Payment processing for new enrollments will be stopped
- Course access that has not yet commenced will not be provided
Already-Purchased Courses:
- Courses you've already enrolled in and paid for may remain accessible (see refund policy in Section 14)
- Active course access may be retained until scheduled expiration
- Refund eligibility depends on circumstances of termination (see Section 14)
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12. COURSES, PRICING, AND AVAILABILITY
12.1 Course Descriptions and Variations
Accuracy of Course Information:
We make every effort to ensure that all course descriptions, module outlines, lesson content, and resource materials accurately represent what will be provided to you.
However, We Are Not Responsible For:
- Minor variations in course delivery or content presentation
- Adjustments made to improve course quality or clarity
- Updates to reflect current Irish immigration law and procedures
- Technical variations in how content is displayed on different devices
This Exclusion Does NOT Apply To:
✗ Our negligence or mistakes
✗ Providing completely different courses than described
✗ Missing major course components advertised
Important: If you receive substantially different course content than what was described, see Section 13.7 for incorrect service delivery.
12.2 Course Plans and Module Selection
Where applicable, you may be required to select:
- Individual modules (e.g., Module 1, Module 2, etc.)
- Complete course bundles (e.g., Full 4-Module Course)
- Specific pricing tiers or payment plans
Your selection determines:
- Which course materials you receive
- The price you pay
- What downloadable resources are included
12.3 Course Availability
Course Availability Cannot Be Guaranteed:
- We do not represent or warrant that courses will always be available
- Courses may be temporarily unavailable due to technical issues, updates, or maintenance
- We cannot confirm availability until we process and confirm your enrollment
No Availability Indicators:
- We do not display real-time availability information on the website
- Enrollment confirmation email confirms your successful enrollment
If a Course Becomes Unavailable:
- We will notify you before charging payment
- You will not be charged for unavailable courses
- We will offer alternatives or full refund if a purchased course becomes unavailable
12.4 Pricing Information and Changes
Current Pricing:
All prices displayed on our website are current and accurate at the time of publication.
We Reserve the Right To:
- Change course prices at any time
- Introduce or remove promotional offers
- Adjust pricing for new features or content additions
- Offer limited-time discounts or special pricing
Price Protection:
If prices change between when you place an order and when we process your payment:
- The price valid at the time you placed your order will apply to your purchase
- You will NOT be charged the new higher price
- You are protected from price increases during order processing
12.5 Price Guarantee During Order Processing
If We Change Prices:
Between the time you submit your order and when we process payment, the price that was displayed when you placed your order will be honored.
You Will Be Charged:
- The price shown when you clicked "Enroll" or "Purchase"
- NOT any increased price implemented during processing
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13. COURSE ENROLLMENT AND SERVICE PROVISION
13.1 How Enrollment Contracts Are Formed
No Automatic Contract:
Browsing our course catalog does not create a binding contract. Course information on our website constitutes an "invitation to treat," not a contractual offer.
How a Binding Contract Is Created:
Step 1 - You Submit an Order:
When you select a course and submit payment, you are making a contractual offer to purchase that course.
Step 2 - We Review Your Order:
We review your enrollment request. We may accept or decline at our discretion (though we rarely decline legitimate enrollments).
Step 3 - We Send Confirmation Email:
A binding contract between you and Emerald Welcome Centre is formed only when we send you an order confirmation email.
Important: Until you receive our confirmation email, no binding contract exists and we may decline your enrollment.
13.2 What Your Confirmation Email Contains
Your order confirmation email will include:
13.2.1 Course Details Confirmed:
- Full course name and description
- Modules or lessons included
- Main characteristics and learning outcomes
- Downloadable resources included
- Duration and content hours
13.2.2 Complete Pricing Breakdown:
- Course price (per module or full bundle)
- Any applicable taxes or fees
- Total amount charged
- Payment method used
- Itemized breakdown of all charges
13.2.3 Access Information and Timing:
- When your course access begins
- How long you have access (e.g., lifetime access)
- Important deadlines (if applicable)
- Course completion timeline (if relevant)
13.2.4 Login and Access Credentials:
- Your username
- Instructions for accessing courses
- Link to course platform
- Technical requirements for access
- Support contact information
Important: Save this confirmation email for your records. It serves as your proof of purchase and receipt.
13.3 Declined Orders and Refunds
If We Cannot Accept Your Order:
Reasons We May Decline:
- Payment processing failure
- Suspected fraudulent activity
- Technical errors during enrollment
- Course unavailability
- Account security concerns
What Happens:
- We will notify you promptly via email
- No payment will be processed under normal circumstances
- If payment was already processed, full refund will be issued within 14 calendar days
- You may attempt to enroll again after resolving the issue
13.4 Payment Processing and Billing Cycles
When Payment Is Taken:
One-Time Course Purchases:
- Payment is processed immediately upon enrollment confirmation
- Full course price charged at time of purchase
- One-time payment for lifetime access (where applicable)
Subscription or Payment Plans (if applicable):
- Initial payment (setup fee or first installment) charged immediately
- Subsequent payments charged on the same day each month ("billing cycle")
- Monthly charges for previous month's access or next month's access (as indicated in confirmation)
Billing Timeline:
Your confirmation email specifies:
- Exact payment schedule
- Billing dates for recurring payments (if applicable)
- Amount of each payment
- Total duration of payment plan
13.5 Course Access and Delivery Timeline
Standard Delivery:
We aim to provide course access within 2-3 working days of enrollment confirmation, or within a reasonable period following your order.
Exceptional Circumstances:
If we cannot provide access within a reasonable period:
- We will inform you at the time of order (via note on website), OR
- We will contact you directly after you place your order
Not Time-Essential:
Course delivery timing is not an essential term of this contract, meaning:
- We commit to reasonable efforts to provide timely access
- We are not liable for delays in providing access
- You cannot terminate the contract solely due to delivery delays
- However, unreasonable delays may entitle you to cancellation and refund
14-Day Cooling Off Period Consideration:
If course access is to begin within 14 calendar days of enrollment (which is typical):
- You will be asked to expressly request immediate access
- You must acknowledge that starting the course affects your cancellation rights
- See Section 14 below for details on cancellation rights
13.6 Quality of Course Delivery
Our Commitment:
Emerald Welcome Centre will use all reasonable efforts to provide courses and educational services:
- With reasonable skill and care
- In accordance with best educational practices
- Meeting professional standards for online education
- Ensuring content accuracy and quality
This means:
- Courses are developed by qualified professionals
- Content is reviewed for accuracy
- Platform is maintained to industry standards
- Support is provided in good faith
13.7 Incorrect or Non-Conforming Service Delivery
If You Receive Incorrect Content:
If the course or materials provided do not match your order (wrong course, missing modules, incorrect content):
Immediate Action Required:
Contact us immediately:
- Email: [support email]
- Phone: [contact number]
- Explain the discrepancy clearly
We Will:
- Investigate the issue promptly
- Provide correct course access or materials
- Make necessary corrections within 5 working days
- Ensure you receive what you paid for
Examples of Incorrect Delivery:
- You enrolled in Module 2 but received access to Module 3
- Course description promised 5 lessons but only 3 are accessible
- Downloadable resources mentioned in description are missing
- Video content is not accessible or corrupted
This Does NOT Include:
- Minor variations in content presentation
- Updates to improve course quality
- Different teaching style than expected (subjective)
- Technical difficulties on your end
13.8 Additional Terms for Specific Courses
Special Course Terms:
Certain courses may have additional specific terms and conditions, such as:
- Prerequisites or eligibility requirements
- Certification or completion requirements
- Specific usage restrictions
- Additional materials or resources
Acceptance Required:
When enrolling in courses with additional terms:
- You will be asked to review these specific terms
- You must confirm your acceptance before completing enrollment
- These additional terms supplement (not replace) these general Terms and Conditions
13.9 Technical Support and Response Time
Support Channels Available:
Emerald Welcome Centre provides technical support through:
- Email: [support email]
- Phone: [contact number] (during business hours)
- Online help resources and FAQs
- Platform support tickets (if available)
Our Commitment:
- We make every effort to respond to support requests promptly
- We aim to address urgent issues as quickly as possible
- We prioritize issues affecting course access
Important Disclaimer:
- We do not guarantee a specific response time
- Response times may vary based on issue complexity and volume
- Urgent issues (e.g., cannot access purchased course) receive priority
- General questions may take longer to address
Business Hours:
Support is typically available:
- [Your business hours, e.g., Monday-Friday, 9am-5pm Irish Time]
- After-hours messages will be responded to on next business day
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14. CANCELLATION RIGHTS AND REFUND POLICY
Contact Information for Cancellations:
If you need to discuss your order, request cancellation, or have concerns:
Email: [contact email]
Phone: [contact number]
Address: [Your registered address]
We want you to be completely satisfied with our courses. If you need to cancel, please contact us using the information above.
14.1 EU Consumer "Cooling Off" Period (14-Day Right to Cancel)
Who This Applies To:
If you are a consumer based within the European Union (including Ireland), you have a statutory right to a "cooling off" period under EU consumer protection law.
When the Period Begins:
- Starts when your enrollment is confirmed (when contract is formed)
- Ends 14 calendar days after that confirmation date
Your Right to Cancel:
Within this 14-day period, you may cancel your course enrollment for any reason, without needing to provide justification.
How to Exercise Your Right:
To cancel during the cooling off period:
- Email: [sales or cancellation email]
- Phone: [contact number]
- Subject: "Cancellation Request - [Your Name/Order Number]"
- Include: Your name, order number, course purchased, date of purchase
Important Exception:
Your right to cancel during the cooling off period is subject to the provisions in Section 14.2 below if you have requested immediate course access.
14.2 Effect of Starting Course During Cooling Off Period
Express Request Required:
As specified in Section 13.5, if you want course access to begin immediately (within the 14-day cooling off period), you must make an express request for immediate access.
By Requesting Immediate Access, You Acknowledge:
14.2.1 Loss of Cancellation Rights After Course Completion:
If the entire course is fully completed within the 14-day cooling off period:
- You will lose your right to cancel after the course is complete
- No refund will be available after completion
- This acknowledges you've received the full benefit of the service
What "Fully Completed" Means:
- You've accessed all lessons and modules
- All course materials have been made available to you
- You've consumed the educational content provided
14.2.2 Partial Refund for Partial Completion:
If you cancel after starting the course but before completing it:
- You remain entitled to cancel
- However, you must pay for the services already provided
Calculation of Amount Due:
- Charges are calculated proportionally based on content accessed
- Formula: (Content Accessed ÷ Total Content) × Full Price = Amount Due
- Any amounts already paid will be refunded minus the proportional amount due
Example:
- Full course price: €89
- Total modules: 4
- Modules accessed before cancellation: 2
- Amount due: (2 ÷ 4) × €89 = €44.50
- Amount refunded: €89 - €44.50 = €44.50
Refund Processing:
- Refunds will be issued within 5 working days where possible
- In any event, no later than 14 calendar days after you notify us of cancellation
- Refunds issued to original payment method
14.3 Cancellation After the 14-Day Cooling Off Period
Cancellation Rights After 14 Days:
After the 14 calendar day cooling off period has elapsed:
- Standard EU cancellation rights no longer apply
- Cancellation and refund are subject to our specific course terms
- Some courses may have minimum enrollment periods or no-refund policies
Course-Specific Policies:
- Individual course terms may specify cancellation conditions
- Some courses may offer extended satisfaction guarantees
- Payment plans may have specific cancellation provisions
- These will be clearly stated in your enrollment confirmation
General Policy After Cooling Off Period:
For courses purchased with lifetime access (our standard offering):
- Courses are generally non-refundable after the 14-day period
- Exceptions may be made for exceptional circumstances (contact us to discuss)
- Technical issues preventing access will be resolved or refunded
Subscription or Payment Plans (if applicable):
- You may cancel future payments according to subscription terms
- Cancellation does not entitle you to refund of past payments
- Access continues until end of paid period
- Specific cancellation notice periods may apply
How to Request Cancellation After 14 Days:
- Contact: [support email] or [contact number]
- Explain: Your situation and reason for cancellation
- We will: Review your request based on specific course terms and circumstances
Exceptional Circumstances:
We may consider refunds outside the cooling off period for:
- Serious technical issues preventing course access (that we cannot resolve)
- Course content materially different from description
- Significant change in your circumstances (e.g., granted refugee status and no longer need IPAT appeals module)
- Other compelling reasons (evaluated case-by-case)
We Handle Cancellations Compassionately:
We understand asylum seekers and refugees face unpredictable circumstances. While we cannot guarantee refunds outside the statutory period, we will consider genuine hardship cases sympathetically.
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SUMMARY OF KEY POINTS:
Account Termination (Section 11):
- Either party can terminate accounts
- We'll explain why (usually)
- Pending enrollments cancelled upon termination
Pricing Protection (Section 12):
- Prices valid at time of order are honored
- We can change prices but won't affect your active order
Enrollment Process (Section 13):
- Confirmation email = binding contract
- Clear pricing and access details provided
- Course access is usually within 2-3 days
Cancellation Rights (Section 14):
- EU customers: 14-day cooling-off period
- Starting the course early affects cancellation rights
- Proportional refunds for partial use
- After 14 days: subject to specific course terms
Questions About Cancellations?
Contact courses@emeraldwelcomecentre.ie or +3538791660804
We're here to help resolve any issues fairly.

15. Privacy
15. PRIVACY AND DATA PROTECTION
15.1 Privacy Policy
Your use of this website and our educational services is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
Our Privacy Policy explains:
- What personal information we collect
- How we use your information
- Your rights regarding your data
- How we protect your information
- How long we keep your data
To view our complete Privacy Policy, please visit: [www.yourwebsite.com/privacy]
15.2 Commitment to Data Protection
As an organization serving asylum seekers and refugees, we take data protection extremely seriously. We recognize that:
- Your immigration status information is sensitive
- Your personal safety may depend on data confidentiality
- You have the right to control your personal information
We comply fully with all applicable data protection laws, including GDPR and the Irish Data Protection Act 2018.
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16. HOW WE USE YOUR PERSONAL INFORMATION (DATA PROTECTION)
16.1 Legal Framework for Data Protection
All personal information we collect and process is handled in accordance with:
- **General Data Protection Regulation (GDPR)** - EU Regulation 2016/679
- **Irish Data Protection Act 2018**
- **Charter of Fundamental Rights of the European Union**
- All applicable Irish and EU data protection legislation
Supervisory Authority:
Our data protection practices are overseen by the **Data Protection Commission (DPC)**, Ireland's national supervisory authority for data protection.
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 (0)761 104 800
Email: info@dataprotection.ie
Website: www.dataprotection.ie
16.2 What Personal Information We Collect
We collect and process the following categories of personal data:
Identity and Contact Information:
- Full name (legal name for billing; you may use pseudonym on platform if safety concern - see Section 9.2.5)
- Email address
- Phone number (optional)
- Postal address (for billing/invoicing)
Account Information:
- Username and password (encrypted)
- Account preferences and settings
- Course enrollment history
- Learning progress and quiz results
Payment Information:
- Credit/debit card details (processed securely through payment processor)
- Billing address
- Transaction history
- Payment method preferences
Technical Information:
- IP address
- Browser type and version
- Device information
- Access times and dates
- Pages visited and actions taken on platform
Course Usage Data:
- Lessons accessed and completed
- Time spent on platform
- Quiz scores and assessment results
- Downloads of course resources
- Support requests and communications
Important Notes:
- We do NOT collect information about your immigration status, asylum case details, or country of origin unless you voluntarily provide it
- We do NOT share your enrollment in immigration courses with government authorities
- Payment processor (not us) stores your full card details
16.3 Legal Basis for Processing Your Data
We process your personal data based on one or more of the following legal grounds under GDPR Article 6:
**Contractual Necessity (Article 6(1)(b)):**
We need your data to:
- Provide course access and educational services you purchased
- Process payments and issue receipts
- Deliver course materials and resources
- Provide customer support
**Legal Obligation (Article 6(1)(c)):**
We must process data to:
- Comply with tax and accounting requirements
- Respond to valid legal requests from authorities
- Maintain records required by Irish company law
**Legitimate Interests (Article 6(1)(f)):**
We process data where necessary for our legitimate interests:
- Improving our educational platform and courses
- Preventing fraud and ensuring platform security
- Understanding how students use our courses
- Sending relevant course updates and educational content
- Analyzing platform performance and user experience
Your interests and rights are always considered and protected.
**Consent (Article 6(1)(a)):**
For certain activities, we ask your explicit consent:
- Marketing communications about new courses (you can opt out anytime)
- Optional feedback surveys
- Testimonials or case studies (always anonymized unless you agree otherwise)
You can withdraw consent at any time by contacting [privacy email].
16.4 How We Use Your Personal Information
We use your personal data for the following specific purposes:
16.4.1 Service Delivery:
- Provide access to purchased courses and materials
- Process your enrollment and manage your account
- Track your learning progress
- Deliver course completion certificates (if applicable)
- Provide technical support and assistance
16.4.2 Payment Processing:
- Process payments securely
- Issue receipts and invoices
- Manage refunds and cancellations
- Prevent payment fraud
- Comply with financial record-keeping requirements
16.4.3 Communication:
- Send course access credentials and login information
- Provide important updates about courses or platform
- Respond to your questions and support requests
- Send deadline reminders (if you've shared immigration deadlines with us)
- Notify you of technical issues or platform maintenance
16.4.4 Platform Improvement:
- Analyze how students use our courses
- Identify areas for improvement
- Develop new courses and features
- Test and improve platform functionality
16.4.5 Marketing (With Your Consent):
- Inform you about new courses and educational resources
- Share relevant immigration law updates
- Notify you of special offers or discounts
- Send educational newsletters
You can opt out of marketing communications at any time by:
- Clicking "unsubscribe" in any marketing email
- Emailing [privacy email]
- Updating your account preferences
Important: We will NEVER send marketing about non-educational products or services.
16.4.6 Legal Compliance:
- Comply with tax and accounting obligations
- Respond to valid legal requests
- Protect our legal rights and interests
- Prevent fraud and abuse of our platform
16.5 Sharing Your Personal Information
We do NOT sell, rent, or trade your personal information to third parties.
We may share your data only in the following limited circumstances:
Payment Processors:
- We use secure third-party payment processors (e.g., Stripe, PayPal) to handle transactions
- They receive only information necessary to process payments
- They are contractually bound to protect your data
- They comply with PCI-DSS security standards
Technical Service Providers:
- Platform hosting providers (secure cloud servers)
- Email service providers (for course communications)
- Customer support tools
- All service providers are contractually bound to GDPR compliance
- They can only process data according to our instructions
Legal Requirements:
We may disclose your information if legally required to:
- Comply with valid court orders or legal processes
- Respond to lawful requests from Irish or EU authorities
- Protect our rights, property, or safety
- Prevent fraud or illegal activity
Important: We will resist overly broad requests and will notify you of any legal requests for your data unless prohibited by law.
Professional Advisors:
- Legal advisors (under attorney-client privilege)
- Accountants and auditors (under professional confidentiality)
- Data protection consultants (under confidentiality agreements)
Business Transfers:
If Emerald Welcome Centre is sold, merged, or restructured:
- Your data may be transferred to the new entity
- The new entity must continue to protect your data under GDPR
- We will notify you and give you options before any transfer
We Will NEVER Share Your Data With:
✗ Immigration authorities (IPO, IPAT, INIS) - unless legally compelled by court order
✗ Marketing companies or data brokers
✗ Social media platforms for advertising purposes
✗ Your country of origin government
✗ Any entity that might endanger your safety
16.6 International Data Transfers
Where We Store Your Data:
Your data is primarily stored on secure servers within the European Economic Area (EEA), ensuring full GDPR protection.
If Data Is Transferred Outside EEA:
If we use service providers based outside the EEA (e.g., cloud hosting in US):
- Transfers are protected by EU-approved safeguards:
- Standard Contractual Clauses (SCCs) approved by EU Commission
- Adequacy decisions (for countries with equivalent protection)
- Binding Corporate Rules (for large service providers)
- We ensure equivalent level of protection as within EU
- You have the right to request information about safeguards in place
Current Service Providers:
[List any non-EEA service providers and their locations]
16.7 Data Retention - How Long We Keep Your Information
We retain your personal data only as long as necessary for the purposes outlined above and as required by law.
Account and Course Data:
- Active accounts: Data retained while account is active and for 7 years after last activity (for tax/accounting compliance)
- Deleted accounts: Most data deleted within 30 days; some retained for legal compliance (see below)
Financial Records:
- Transaction records: 7 years (Irish tax law requirement)
- Invoices and receipts: 7 years (accounting regulations)
Learning Progress Data:
- While you have active access: Retained to track progress
- After account closure: Anonymized for statistical purposes or deleted
Communications:
- Support requests: 3 years after resolution
- Marketing consent: Until you withdraw consent or 2 years of inactivity
Legal Holds:
If data is subject to legal proceedings, we retain it until proceedings conclude.
16.8 Your Data Protection Rights Under GDPR
You have the following rights regarding your personal data:
**Right to Access (Article 15):**
You can request:
- Confirmation of whether we process your data
- Copy of your personal data we hold
- Information about how we use your data
**Right to Rectification (Article 16):**
You can:
- Correct inaccurate personal data
- Complete incomplete data
**Right to Erasure / "Right to be Forgotten" (Article 17):**
You can request deletion of your data when:
- Data no longer necessary for original purpose
- You withdraw consent (where consent was the legal basis)
- You object to processing and no overriding legitimate grounds exist
- Data processed unlawfully
- Legal obligation requires deletion
Exceptions: We may retain data if required for legal compliance, legal claims, or public interest.
**Right to Restriction of Processing (Article 18):**
You can request we limit processing while:
- We verify accuracy of disputed data
- We assess your objection to processing
- You need data for legal claims but we no longer need it
- Processing was unlawful but you prefer restriction over deletion
**Right to Data Portability (Article 20):**
You can:
- Receive your data in structured, machine-readable format
- Transfer data to another service provider
- Request we transfer directly to another provider (where technically feasible)
**Right to Object (Article 21):**
You can object to:
- Processing based on legitimate interests
- Direct marketing (absolute right - we must stop immediately)
- Profiling for marketing purposes
**Right Not to Be Subject to Automated Decision-Making (Article 22):**
You have the right not to be subject to decisions based solely on automated processing that significantly affects you.
Note: We do not use automated decision-making or profiling.
**Right to Withdraw Consent:**
Where processing is based on consent, you can withdraw it at any time. This doesn't affect lawfulness of processing before withdrawal.
**Right to Lodge Complaint:**
You can file a complaint with the Data Protection Commission if you believe we've violated your data protection rights:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 (0)761 104 800
Email: info@dataprotection.ie
Online: www.dataprotection.ie/en/contact/how-complain
16.9 How to Exercise Your Rights
To exercise any of the above rights:
Contact Our Data Protection Officer:
Email: [DPO email or privacy email]
Phone: [contact number]
Post: Data Protection Officer
Emerald Support Welcome Centre CLG
[Your registered address]
What to Include in Your Request:
- Your full name
- Email address associated with account
- Description of your request
- Proof of identity (for security)
- Specific data or processing you're concerned about
Response Timeline:
- We will respond within **1 month** of receiving your request
- If request is complex, we may extend by 2 additional months (we'll notify you)
- We will verify your identity before processing requests
No Cost:
- Requests are generally free
- We may charge reasonable fee for manifestly unfounded or excessive requests
- We may refuse manifestly unfounded or excessive requests
16.10 Special Protections for Asylum Seekers and Refugees
Sensitive Data Under GDPR Article 9:
We recognize that asylum seekers may be processing "special category data" including:
- Immigration status
- Country of origin information
- Information about persecution, violence, or trauma
- Political opinions or religious beliefs (relevant to asylum claims)
Our Additional Protections:
- We do not require you to disclose asylum status to use our courses
- You can use pseudonyms on the platform if safety is a concern (contact us first)
- We implement extra security measures for sensitive information
- We never share course enrollment data with immigration authorities
- Staff are trained in data protection for vulnerable populations
If You Have Safety Concerns:
- Contact our privacy team: [privacy email]
- Explain your situation (we handle sensitively and confidentially)
- We'll work with you to protect your safety while providing educational services
16.11 Data Security Measures
We implement appropriate technical and organizational measures to protect your data:
Technical Measures:
- Encryption of data in transit (SSL/TLS)
- Encryption of sensitive data at rest
- Secure password storage (hashed and salted)
- Regular security testing and updates
- Access controls and authentication
- Firewalls and intrusion detection
Organizational Measures:
- Staff training on data protection
- Confidentiality agreements with all staff and contractors
- Access to data limited to those who need it
- Regular review of data protection practices
- Data protection impact assessments for new processing
- Incident response procedures
Third-Party Security:
- We vet all service providers for GDPR compliance
- Contractual requirements for data protection
- Regular security audits of critical providers
16.12 Data Breach Notification
If a data breach occurs that poses risk to your rights and freedoms:
We Will:
- Notify the Data Protection Commission within 72 hours
- Notify affected individuals without undue delay
- Provide information about the breach and our response
- Take immediate steps to contain and remedy the breach
You Should:
- Follow any instructions we provide to protect yourself
- Change your password immediately
- Monitor your accounts for suspicious activity
- Contact us with questions or concerns
16.13 Children's Data
Our platform is intended for adults (18+).
- We do not knowingly collect data from children under 16
- If you're under 18, please have a parent or guardian assist you
- If we discover we've collected data from a child under 16, we'll delete it promptly
- Parents/guardians can contact us to request deletion of child's data
16.14 Updates to Data Processing Practices
We may update our data processing practices to:
- Comply with legal changes
- Improve security
- Enhance services
- Reflect new features
We Will:
- Notify you of material changes
- Seek new consent where legally required
- Update our Privacy Policy accordingly
- Respect your rights to object or withdraw consent
16.15 Contact and Questions
Data Protection Queries:
Email: [privacy/DPO email]
Phone: [contact number]
Post: Data Protection Officer
Emerald Support Welcome Centre CLG
[Your registered address]
We aim to respond to data protection queries within 5 business days.
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17. DISCLAIMERS AND LIMITATIONS
17.1 Website Performance and Quality
No Absolute Guarantees:
We make reasonable efforts to ensure our platform is high-quality and functional, but we cannot make absolute guarantees.
We Do Not Warrant That:
- The website will always meet your specific requirements
- The website will be of satisfactory quality in all respects
- The website will be suitable for every particular purpose
- The website will be completely free from errors or bugs
- The website will not infringe third-party rights
- The website will be compatible with all computer systems and devices
- The website will be completely secure at all times
- All information provided will be 100% accurate in every detail
Reasonable Efforts:
We DO commit to:
- Using industry-standard practices for platform development
- Regular maintenance and updates
- Promptly addressing reported issues
- Providing reasonable support to resolve problems
- Maintaining appropriate security measures
No Specific Results Guaranteed:
- We cannot guarantee specific outcomes from using our courses
- Immigration decisions are made by IPO/IPAT, not by us
- Course completion does not guarantee immigration success
- Individual results depend on many factors beyond our control
17.2 Educational Content - Not Legal Advice
Critical Understanding:
Our courses provide education and information about Irish immigration processes. This is NOT the same as legal advice.
What Our Courses Are:
✓ Educational resources about immigration procedures
✓ Information about how the system works
✓ Preparation guidance for interviews and appeals
✓ General information about rights and processes
What Our Courses Are NOT:
✗ Legal advice for your specific case
✗ Representation in immigration proceedings
✗ Guarantee of immigration success
✗ Substitute for qualified legal counsel
Do Not Rely Solely on Course Content:
You should not make important immigration decisions based solely on our course content. For decisions about your specific case:
- Consult with a qualified immigration solicitor
- Verify information with official sources (IPO, IPAT websites)
- Seek legal advice before taking significant actions
- Consider your individual circumstances
No Attorney-Client Relationship:
Using our courses does not create an attorney-client relationship or any form of legal representation.
17.3 No Contractual Offer on Website
Browsing = Not Binding:
Simply viewing course information on our website does not constitute a contractual offer capable of acceptance.
- Course listings are "invitations to treat" (invitations to make an offer)
- You make an offer when you submit an enrollment
- We accept or decline at our discretion
- Contract is formed only upon our confirmation email (see Section 13.1)
17.4 Internet Security Responsibility
Shared Responsibility:
While we implement security measures, internet security is a shared responsibility.
We Are Responsible For:
✓ Securing our servers and platform
✓ Implementing encryption and security protocols
✓ Protecting data we control
✓ Using reputable, secure service providers
✓ Promptly patching security vulnerabilities
You Are Responsible For:
✓ Keeping your login credentials secure
✓ Using strong passwords
✓ Keeping your own devices and networks secure
✓ Installing antivirus and security software on your devices
✓ Not accessing the platform from compromised networks
✓ Being cautious about phishing and social engineering
Important Advisory:
- We use reasonable efforts to keep the website secure and free from viruses and malware
- However, we cannot guarantee absolute security
- You should take your own precautions to protect your devices and data
- Be vigilant about cybersecurity, especially when using public WiFi or shared computers
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18. CHANGES TO TERMS AND CONDITIONS
18.1 Our Right to Make Changes
We reserve the right to:
- Change these Terms and Conditions at any time
- Modify website features, functionality, or content
- Update course materials to reflect current immigration law
- Adjust pricing for future enrollments
- Modify our services and offerings
18.2 How Changes Affect You
Future Use:
- Changes become effective from the date we publish them
- You will be bound by any changes from the first time you use the website after changes are made
- Continued use of the platform constitutes acceptance of changes
Current Orders:
- Changes generally do not affect orders already placed and confirmed
- Pricing and terms at time of enrollment continue to apply to your enrollment
- Your access to purchased courses continues under original terms
Legal Requirements:
If we are required by law to make changes to these Terms and Conditions:
- Changes will apply automatically
- Changes may affect both current and future orders
- We will notify you of legally-required changes
18.3 Notification of Changes
We will notify you of significant changes by:
- Email to your registered address
- Prominent notice on the website
- Notice upon login to your account
You Are Responsible For:
- Reviewing Terms and Conditions periodically
- Checking for updates when you use the platform
- Maintaining current email address for notifications
If You Disagree With Changes:
- You may stop using the platform
- You may close your account
- See Section 14 for cancellation rights regarding purchased courses
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19. SERVICE AVAILABILITY AND UPTIME
19.1 "As Is" and "As Available" Provision
Service Availability:
Our platform is provided "as is" and on an "as available" basis.
What This Means:
- We do not guarantee 100% uptime
- Occasional downtime for maintenance may occur
- Technical issues may temporarily affect access
- We cannot guarantee uninterrupted service
Our Commitment to Quality:
Despite the "as is" provision, we commit to:
- Using industry best practices for platform reliability
- Fault-tolerant architecture hosted on reliable cloud servers
- Regular backups to prevent data loss
- Prompt response to technical issues
- Reasonable uptime consistent with industry standards
No Warranties Provided:
We provide no express or implied warranties regarding:
- Fitness for a particular purpose
- Absolute accuracy of all information
- Complete compatibility with all systems
- Satisfactory quality in every aspect
- Uninterrupted availability
No Refunds for Outages:
- We do not provide refunds for temporary service outages
- Short-term technical issues do not entitle you to refunds
- However, prolonged unavailability may be considered under our refund policy (see Section 14)
- Contact us if extended outages significantly affect your course access
19.2 Causes of Disruption Beyond Our Control
We accept no liability for disruption or unavailability of the website resulting from external causes, including but not limited to:
Technical Infrastructure:
- Internet Service Provider (ISP) equipment failure
- Hosting provider equipment failure
- Cloud service provider outages
- Communications network failures
- DNS or routing issues
Power and Natural Events:
- Power failures or electrical grid problems
- Natural disasters (floods, storms, earthquakes, etc.)
- Severe weather events
- Environmental catastrophes
Legal and Political:
- Acts of war, terrorism, or civil unrest
- Government-imposed internet restrictions or censorship
- Legal orders requiring service shutdown
- Regulatory actions beyond our control
Cyber Attacks:
- Distributed Denial of Service (DDoS) attacks
- Hacking attempts or cybersecurity incidents
- Malware or virus attacks on infrastructure
- Third-party security breaches affecting our providers
Our Response:
When external causes disrupt service:
- We will work diligently to restore access
- We will communicate status updates when possible
- We will implement workarounds where feasible
- We will take reasonable steps to minimize impact
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20. LIMITATION OF LIABILITY
20.1 General Limitation of Liability
To the Maximum Extent Permitted by Law:
We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from:
- Use of the website or platform
- Reliance on information contained on the website
- Inability to access the website or courses
- Technical errors or malfunctions
- Data loss or corruption
- Business interruption or lost profits
- Decisions made based on course content
Use At Your Own Risk:
You acknowledge and accept that you use the website and its content at your own risk.
Examples of Non-Liability (Subject to Legal Exceptions):
- Immigration decisions made by IPO or IPAT
- Missed deadlines or lost opportunities
- Legal outcomes in immigration cases
- Consequences of actions taken based on course content
- Losses resulting from service interruptions
- Damages from third-party service provider failures
20.2 No Exclusion of Liability for Negligence Causing Death or Personal Injury
Mandatory Protection:
Nothing in these Terms and Conditions excludes or restricts Emerald Welcome Centre's liability for:
- Death or personal injury resulting from our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded or limited under Irish or EU law
These protections cannot be waived and always apply.
20.3 Liability for Incorrect Service Provision
We Accept Liability For:
Despite the general limitations above, we DO accept liability for:
- Providing completely wrong services (e.g., wrong course delivered)
- Services that materially fail to match our description
- Significant errors or omissions in service delivery
- Reliance on materially incorrect information we provided
If We Provide Incorrect Services:
- We will correct the error promptly (within 5 working days - see Section 13.7)
- We will provide the correct service or content
- We will refund payment if correction is not possible
- We will compensate for direct losses caused by our error (subject to reasonable limits)
This liability exists alongside our quality commitment and cannot be excluded.
20.4 Consumer Rights Not Excluded
Mandatory Consumer Protections:
Nothing in these Terms and Conditions excludes, restricts, or otherwise affects your statutory rights as a consumer under:
- Sale of Goods and Supply of Services Act 1980 (Ireland)
- Consumer Rights Act (where applicable)
- EU Consumer Rights Directive
- EU Unfair Commercial Practices Directive
- Any other mandatory consumer protection laws
These rights include but are not limited to:
- Right to services performed with reasonable care and skill
- Right to services fit for particular purpose (where purpose made known)
- Right to services performed within reasonable time
- Right to services at reasonable charge (where price not pre-determined)
- Right to remedies for defective services
- Right to cancel within cooling-off period (see Section 14)
If Conflict Between Terms and Consumer Law:
- Consumer law takes precedence
- Any term attempting to exclude mandatory rights is void
- You retain all protections provided by law
- This contract is interpreted consistent with consumer protection
20.5 Severability of Invalid Terms
If Any Term Is Found Unlawful or Unenforceable:
- That specific term is severed (removed) from these Terms and Conditions
- The remaining terms remain valid and enforceable
- The invalid term is replaced with a valid term that most closely matches the original intent
- This applies only in jurisdictions where the particular term is illegal or unenforceable
Jurisdictional Application:
- If a term is unenforceable in Ireland but valid elsewhere, it remains in effect where valid
- If a term violates mandatory Irish/EU consumer law, it's void for Irish/EU consumers but may apply elsewhere
- We will comply with the most protective law applicable to you
20.6 Reasonable Limits on Liability
Where We Do Accept Liability (Per Section 20.3):
Our liability is limited to:
Financial Limit:
- Maximum liability: The amount you paid for the specific course or service giving rise to the claim
- For free services or content: No financial liability
- Aggregate liability to you: Total of all amounts paid by you to us in the 12 months preceding the claim
Types of Damages:
- Direct damages only (not indirect, consequential, or punitive)
- Reasonably foreseeable losses
- Losses directly caused by our breach
Exceptions to Limits:
These limits do NOT apply to:
- Death or personal injury from negligence (unlimited liability)
- Fraud or fraudulent misrepresentation (unlimited liability)
- Violations of mandatory consumer rights (consumer law determines remedy)
- Gross negligence or willful misconduct
- Any liability that cannot legally be limited
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SUMMARY OF KEY POINTS:
✅ **Privacy & Data Protection (15-16):**
- Full GDPR compliance
- Your rights to access, correct, delete data
- Special protections for asylum seekers
- No sharing with immigration authorities
- Contact Data Protection Commission if concerns
✅ **Disclaimers (17):**
- Courses are education, not legal advice
- No guaranteed immigration outcomes
- Consult qualified solicitor for your case
✅ **Changes (18):**
- We can update terms
- You'll be notified of major changes
- Continued use = acceptance
✅ **Availability (19):**
- We aim for high uptime but can't guarantee 100%
- External factors may cause disruptions
- No refunds for brief outages
✅ **Liability (20):**
- Limited liability for most issues
- FULL liability for negligence causing injury/death
- FULL liability for fraud
- Your consumer rights cannot be excluded
- Use courses at your own risk for immigration decisions

21. NO WAIVER OF RIGHTS
21.1 Preservation of Rights
If either you or Emerald Welcome Centre fails to exercise any right or enforce any provision contained in these Terms and Conditions, this failure shall not be construed as a waiver of that right or provision.
What This Means:
Our Rights Are Not Waived:
- If we don't immediately enforce a term, we can still enforce it later
- Delay in enforcement does not mean we've given up that right
- One-time permission or exception doesn't create permanent permission
- We retain all rights under these Terms and Conditions
Your Rights Are Not Waived:
- If you don't immediately claim a right, you can still claim it later (subject to time limits)
- Not exercising a right doesn't mean you've lost it
- You retain all rights under consumer protection law
Examples:
- If we don't immediately suspend an account for a violation, we can still suspend it later for that or future violations
- If you don't immediately claim a refund right, you can still claim it within the legal time period
- If we allow one late payment, this doesn't waive our right to enforce timely payment in future
21.2 Each Right Is Separate
Waiver of one right or provision does not constitute waiver of any other right or provision.
- If we waive enforcement of one term, other terms remain fully enforceable
- If we make an exception in one case, this doesn't create exceptions for other cases
- Each violation is treated separately
- Each right is independent
21.3 Written Waiver Required
Any waiver of rights must be:
- Made in writing
- Signed by authorized representative
- Specific about which right is being waived
- Limited to the specific instance stated
Verbal waivers or informal exceptions are not binding.
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22. SUPERSEDING PREVIOUS TERMS
22.1 Current Terms Prevail
In the event of any conflict between these Terms and Conditions and any prior versions, the provisions of these current Terms and Conditions shall prevail unless expressly stated otherwise.
What This Means:
- These are the most current Terms and Conditions
- If previous versions said something different, these current terms apply
- Changes and updates supersede older versions
- The version in effect when you enrolled governs your enrollment
22.2 Version Control
Current Version:
- Version: [Version Number]
- Effective Date: [Date]
- Last Updated: [Date]
Finding Previous Versions:
If you need to reference the specific terms in effect when you enrolled:
- Check your enrollment confirmation email (it should reference the version)
- Contact us to request the version in effect on your enrollment date
- We maintain records of previous versions for reference
22.3 When Older Terms May Apply
Exception - Specific Enrollments:
If you enrolled under previous Terms and Conditions:
- The terms in effect at your enrollment generally govern your specific enrollment
- Price and cancellation terms at time of enrollment continue to apply to that enrollment
- New terms apply to new enrollments or renewals
- Your existing course access continues under original terms unless we make material improvements
Material Changes:
If we make material changes that affect existing enrollments:
- We will notify you in advance
- You may have options to cancel or continue under old terms
- Consumer protection law governs any detrimental changes
- We will act fairly and in good faith
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23. THIRD PARTY RIGHTS
23.1 No Rights for Third Parties
Nothing in these Terms and Conditions shall confer any rights upon any third party.
The Parties to This Agreement:
This contract is exclusively between:
- You (the student/user), AND
- Emerald Support Welcome Centre CLG (Company Number: 796762)
No Third-Party Beneficiaries:
The following are NOT parties to this agreement and have no rights under it:
- Payment processors
- Platform hosting providers
- Other students or users
- Family members or support workers
- Legal representatives
- Government agencies
- Any other third parties
What This Means:
- Third parties cannot enforce these terms
- Third parties cannot claim rights under this agreement
- Only you and Emerald Welcome Centre have obligations and rights under these Terms
- Third parties cannot sue for breach of these terms
23.2 Exception - Legal Representatives
Clarification for Asylum Seekers:
While your solicitor or legal representative is not a party to this agreement:
- You may share course materials with them for your case (see Section 6 - Fair Dealing)
- They may contact us on your behalf (with your authorization)
- They may assist you in disputes or complaints
- This does not make them a party to the contract
Authorization Required:
For us to discuss your account with a third party (solicitor, family member, support worker):
- You must provide written authorization
- Specify what information can be shared
- Indicate the time period authorization is valid
- Contact: [privacy email] to provide authorization
23.3 Our Service Providers
Third-Party Service Providers:
While we use third-party service providers (payment processors, hosting, etc.):
- They are our contractors, not parties to your agreement
- Your agreement is with us, not with them
- We remain responsible for service delivery
- Your rights are against us, not our service providers
If you have issues with third-party services:
- Contact us, not the third-party provider directly
- We will coordinate with our service providers
- We take responsibility for resolving issues
- Your contract remains with Emerald Welcome Centre
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24. COMMUNICATIONS AND NOTICES
24.1 How to Contact Us (Formal Notices)
For Official Notices and Communications:
If you need to provide formal legal notice to Emerald Welcome Centre (such as cancellation, complaints, legal demands):
By Post:
Emerald Support Welcome Centre CLG
[Your Full Registered Address]
[City, Postal Code]
Ireland
By Email:
[Your official contact email]
By Phone (for urgent matters):
[Your contact number]
[Business hours]
24.2 When Notices Are Deemed Received
Postal Mail:
- First class post within Ireland: 3 business days after posting
- International post: 7 business days after posting
- Registered post: Date shown on receipt of delivery
Email:
- Sent on business day (Monday-Friday, 9am-5pm Irish time) and received in full: Same day
- Sent outside business hours, on weekend, or public holiday: Next business day
- If delivery failure notification received: Not deemed received
What Constitutes "Business Day":
- Monday through Friday
- Excluding Irish public holidays
- Excluding days between December 24-January 2
Proof of Receipt:
- For important notices, we recommend using registered post or email with read receipt
- Keep copies of all communications
- For email, keep sent message confirmation
- For post, keep proof of postage
24.3 How We Contact You
We Will Send Communications To:
- Email address registered to your account
- Postal address provided during enrollment (if applicable)
- Phone number on file (for urgent matters only)
Your Responsibility:
- Keep your contact information current
- Check your email regularly (including spam folder)
- Notify us immediately of email or address changes
- Ensure you can receive our communications
Update Your Information:
- Log into your account settings, OR
- Email: [support email], OR
- Call: [contact number]
Consequences of Incorrect Contact Information:
- You may miss important deadline reminders
- You may miss cancellation confirmations
- You may miss security alerts
- We are not responsible for missed communications due to incorrect contact information you provided
24.4 Marketing Communications
Opt-In Marketing:
We may send you information about:
- New courses related to Irish immigration
- Updates to immigration law and procedures
- Special offers or discounts on courses
- Educational resources and guides
- Relevant news and updates
Only If You Opt-In:
- Marketing communications are opt-in only
- You choose whether to receive them during enrollment
- You can change preferences at any time
How to Unsubscribe from Marketing:
Method 1 - Click Unsubscribe:
- Every marketing email includes an "Unsubscribe" link
- Click it to immediately stop marketing emails
- Unsubscribe is processed within 48 hours
Method 2 - Account Settings:
- Log into your account
- Go to "Communication Preferences"
- Uncheck marketing communications
- Save changes
Method 3 - Contact Us:
- Email: [contact email]
- Subject: "Unsubscribe from Marketing"
- Include your name and email address
Important Notes:
- Unsubscribing from marketing does NOT stop:
- Transactional emails (order confirmations, receipts)
- Important account notifications (security alerts, password resets)
- Course-related communications (access information, deadline reminders)
- Legal or regulatory communications
- You can resubscribe at any time if you change your mind
24.5 Language of Communications
Primary Language:
All official communications are in English.
If You Need Language Assistance:
- You may use translation tools (Google Translate, etc.)
- For urgent matters requiring non-English support, contact us and we'll try to assist
- We cannot guarantee communications in languages other than English
- Important documents (contracts, legal notices) will always be in English
Translation Disclaimer:
- If you use translation tools, accuracy is not guaranteed
- The English version of all documents is the legally binding version
- In case of discrepancy, English version prevails
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25. GOVERNING LAW AND JURISDICTION
25.1 Applicable Law
These Terms and Conditions, and the relationship between you and Emerald Support Welcome Centre CLG, shall be governed by and construed in accordance with the **laws of the Republic of Ireland**.
This Includes:
- Irish contract law
- Irish consumer protection legislation
- Irish Sale of Goods and Supply of Services Act 1980
- Irish Data Protection Act 2018
- All applicable EU Regulations and Directives (including GDPR, Consumer Rights Directive)
What "Governed by Irish Law" Means:
- Irish law interprets these terms
- Irish law fills any gaps in these terms
- Irish legal principles determine validity and enforceability
- Irish consumer protections apply
- EU law applies as incorporated into Irish law
25.2 Jurisdiction and Court Location
Exclusive Jurisdiction:
Both you and Emerald Welcome Centre agree to submit to the **exclusive jurisdiction of the Courts of Ireland** for resolution of any disputes arising from these Terms and Conditions.
Which Irish Courts:
Depending on the nature and value of the dispute:
- **District Court:** Claims up to €15,000
- **Circuit Court:** Claims €15,001 to €75,000
- **High Court:** Claims over €75,000 or complex legal issues
- **Small Claims Court:** Consumer claims up to €2,000 (simplified procedure)
Location:
- Courts located in Dublin or other Irish court venues
- NOT courts in England, Wales, Scotland, or other jurisdictions
25.3 EU Consumer Rights - Alternative Jurisdiction
Special Rights for EU Consumers:
If you are a consumer residing in the European Union, you have additional rights under EU consumer protection law:
You May Also Bring Claims:
- In the courts of the EU country where you live
- Under the consumer protection laws of your country
- Without waiving protections provided by mandatory consumer law
Example:
If you live in Germany and have a dispute with us:
- You can sue us in Irish courts (our location), OR
- You can sue us in German courts (your location), OR
- You can use EU Online Dispute Resolution (see below)
Your choice of jurisdiction does not reduce your consumer rights under EU law.
25.4 Online Dispute Resolution for EU Consumers
EU ODR Platform:
The European Commission provides an Online Dispute Resolution platform for EU consumers to resolve disputes with businesses.
Access the Platform:
- Website: https://ec.europa.eu/consumers/odr
- Available in all EU languages
- Free to use
- Facilitates resolution without going to court
Our Contact for ODR:
- Email: [contact email]
- Company: Emerald Support Welcome Centre CLG
- Location: Ireland
When to Use ODR:
- For consumer disputes under €5,000
- As an alternative to court proceedings
- For faster, less expensive resolution
- Before pursuing formal legal action
We Commit To:
- Good faith participation in ODR processes
- Reasonable efforts to resolve disputes amicably
- Fair and transparent dispute resolution
- Compliance with ODR outcomes
25.5 Alternative Dispute Resolution
Before Court Proceedings:
We encourage resolving disputes through alternative means:
Step 1 - Direct Contact:
- Contact our customer service: [support email]
- Explain your concern clearly
- Allow us reasonable time to respond and resolve
Step 2 - Formal Complaint:
- Submit written complaint to: [complaints email]
- Include: Your account details, nature of dispute, desired resolution
- We will respond within 14 days with our position
Step 3 - Mediation (Optional):
- Consider using professional mediation service
- Costs may be shared between parties
- Non-binding unless both parties agree
- Can resolve issues faster than court
Step 4 - Legal Proceedings:
- If resolution fails, you may pursue legal action
- See jurisdiction options above
- You retain all legal rights
25.6 Exception for Injunctive Relief
Notwithstanding the above, either party may seek injunctive relief or other urgent equitable remedies in any court of competent jurisdiction where necessary to:
- Protect intellectual property rights
- Prevent irreparable harm
- Enforce confidentiality obligations
- Preserve evidence
- Obtain urgent interim relief
This does not waive the general jurisdiction provisions above.
25.7 Severability by Jurisdiction
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under Irish or EU law:
- That provision is severed from these Terms
- Remaining provisions remain valid and enforceable
- The severed provision is replaced with a valid provision closest to the original intent
- This applies only in jurisdictions where the provision is invalid
Jurisdictional Variations:
- If a term violates mandatory Irish consumer law, it is void in Ireland
- If a term violates mandatory EU consumer law, it is void for EU consumers
- Valid terms remain enforceable to maximum extent permitted by law
25.8 Language of Legal Proceedings
Official Language:
Any legal proceedings will be conducted in English, the official language of legal proceedings in Ireland.
If You Need Translation:
- Courts can provide interpreter services
- Legal Aid may cover translation costs
- You have right to understand proceedings in your language
- Request interpreter when filing claim
Legal Documents:
- These Terms and Conditions are drafted in English
- English version is the legally binding version
- If translated to other languages, English version prevails in case of conflict
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FINAL SUMMARY - KEY LEGAL POINTS:
✅ **Governing Law:** Republic of Ireland law applies
✅ **Jurisdiction:** Irish Courts have jurisdiction
✅ **EU Consumer Rights:** You can sue in your home country if you're an EU consumer
✅ **ODR Available:** Use EU Online Dispute Resolution platform
✅ **No Waiver:** Our failure to enforce doesn't waive our rights
✅ **Current Terms Prevail:** These terms supersede previous versions
✅ **Contact Us:** [Your contact details] for notices
✅ **Marketing Opt-Out:** Unsubscribe anytime from marketing emails
For Disputes or Legal Questions:
Email: [legal/complaints email]
Phone: [contact number]
Post: [Your registered address]
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COMPLETE TERMS AND CONDITIONS
Version: [1.0]
Effective Date: [Date]
Last Updated: [Date]
Company Details:
Emerald Support Welcome Centre CLG
Company Number: 796762 (Ireland)
Registered Charity: [Charity Number if you have one]
Registered Office: [Your Registered Address]
Contact Information:
Email: [contact email]
Phone: [contact number]
Website: [your website]
Supervisory Authorities:
- Companies Registration Office (CRO): www.cro.ie
- Charities Regulator: www.charitiesregulator.ie
- Data Protection Commission: www.dataprotection.ie
- Competition and Consumer Protection Commission: www.ccpc.ie
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END OF TERMS AND CONDITIONS